T&Cs

Effective Date: 13 October 2024

Welcome to Drizzly Cafe! These Terms and Conditions govern your use of our website drizzlycafe.com and your purchase of any products from us. By accessing our website or making a purchase, you agree to be bound by the following terms. Please read them carefully before proceeding.

1. General Information

These Terms and Conditions apply to all users of the website, including browsers, customers, and vendors. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not access the website or purchase products from Drizzly Cafe.

2. Ordering and Payment

  • Placing an Order: When you place an order on drizzlycafe.com, you agree to purchase the products listed in your order at the prices indicated. All orders are subject to availability and acceptance by Drizzly Cafe.
  • Pricing: All prices listed on our website are in AUD (Australian Dollars) and include GST, where applicable. We reserve the right to change prices without prior notice.
  • Payment Methods: We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Payment Security: Payments are processed securely through trusted third-party processors. We do not store your payment details. Please review our Privacy Policy for more information on how your personal information is handled.

3. Shipping Policy

  • Shipping Destinations: Drizzly Cafe ships worldwide. Shipping fees are calculated at checkout and depend on the destination and the size/weight of your order.
  • Delivery Times: Orders are typically processed within 1-3 business days. Delivery times vary depending on your location:
    • Australia: 3-7 business days
    • International: 7-14 business days, depending on customs and postal services in your country
    • We are not responsible for delays due to customs or postal services once the package leaves our warehouse.
  • Customs and Import Fees: International orders may be subject to customs, duties, or import taxes in your country. These are the responsibility of the buyer and not included in the shipping cost.
  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can follow the status of your shipment.
  • Lost/Damaged Orders: If your order is lost or arrives damaged, please contact us at admin@drizzlycafe.com within 7 days of delivery to arrange a replacement or refund.

4. Returns and Refunds

  • Returns: You may return unopened, unused items within 14 days of delivery for a full refund, minus shipping costs. To initiate a return, please contact us at admin@drizzlycafe.com. The item must be returned in its original packaging.
  • Refunds: Refunds are processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, contact us at admin@drizzlycafe.com.

5. Privacy and GDPR Compliance

  • Personal Information: We collect and process your personal information in accordance with our Privacy Policy. This includes details such as your name, address, payment information, and order history.
  • GDPR Compliance: If you are located in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the following rights under GDPR:
    • The right to access, rectify, or delete your personal information.
    • The right to restrict or object to the processing of your data.
    • The right to data portability.
    • The right to withdraw consent to data processing at any time.
  • Contacting Us: For any inquiries regarding your data or to exercise your GDPR rights, please contact us at admin@drizzlycafe.com.

6. Promotional Offers and Discounts

  • Promotional Codes: From time to time, we may offer promotional discounts or codes. These are subject to the specific terms mentioned at the time of the promotion and cannot be combined with other offers unless specified.
  • Expiry Dates: Promotional codes will have an expiry date and must be used within the specified period. Expired codes cannot be redeemed.
  • Non-Transferable: Promotional codes are non-transferable and can only be used by the intended recipient.
  • Right to Revoke: Drizzly Cafe reserves the right to cancel or modify any promotion without prior notice if we believe it is being misused.

7. Intellectual Property

All content on drizzlycafe.com, including text, images, logos, and designs, is the property of Drizzly Cafe and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any part of our website without our explicit permission.

8. Limitation of Liability

Drizzly Cafe will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability for any direct damages is limited to the amount you paid for the product in question.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. By using our website, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. The latest version will always be available on our website. By continuing to use our services after changes are posted, you agree to be bound by the updated terms.

11. International Shipping

  1. Shipping Costs & Duties
    • All international orders are subject to shipping fees, which are calculated at checkout based on the destination.
    • The customer is responsible for all applicable customs duties, taxes, and import fees imposed by their country.
  2. Customs Clearance & Delays
    • Customs regulations vary by country, and Drizzly Cafe is not responsible for any delays, rejections, or confiscations caused by customs authorities.
    • The customer must comply with local laws regarding the import of coffee products.
  3. Non-Delivery & Returns
    • If an order is returned due to non-payment of customs duties, an incorrect address, or failure to claim the package, the customer will not be eligible for a refund of shipping fees.
    • Reshipment can be arranged at the customer’s expense.
  4. Lost or Damaged Orders
    • Drizzly Cafe is not liable for any loss or damage incurred during transit. However, we will assist customers in filing claims with the shipping carrier.
  5. Order Processing & Delivery Times
    • Orders are processed within 2 business days. Delivery times vary depending on the destination and customs processing.
    • Tracking details will be provided once the order is dispatched.
  6. Cancellations & Refunds
    • Once an international order has been shipped, it cannot be canceled or refunded unless there is an issue with the product itself.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Drizzly Cafe
Email: admin@drizzlycafe.com
Website: drizzlycafe.com